How We Are Responding to the COVID-19 Crisis
While COVID-19 continues to affect our community here in Alabama and the rest of the country, our team is doing everything in our power to efficiently serve our loyal customers throughout the greater Birmingham area.
Below is a detailed breakdown of the increased safety measures we have implemented to ensure the health and safety of our customers. We have also provided additional details on some of the new methods we are using to make car sales and service easier than ever before.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our dedicated cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use.
All employees have been mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19.
We have based our approach moving forward on the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).
Our primary goal each day at Hoover Toyota is to effectively and efficiently serve our customers in the safest possible environment.
Complimentary Pickup and Delivery*
Did you know that you can complete the purchasing and leasing process entirely online?
That’s right! When you visit our website, all you have to do to find your next new or used car is scroll through our inventory online, complete the paperwork from home, and wait for your car to be delivered to you.
It’s THAT simple.
This service also applies to anyone in need of service as well. Something sound funny under the hood? No problem! Make an appointment with us online or over the phone. We will have one of our team members pick up AND deliver your car back to you, good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure the prolonged health of you and our team members.
At Home Test Drive*
We believe your car-needs should still be safe to access during these unprecedented times. That’s why we offer at-home test drives to our customers that live within 20 miles of our dealership*. Just follow the steps below and wait for your car to show up at your door.
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Step 1
Pick a car you like from our online inventory
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Step 2
Schedule an appointment and pick a time and place that accommodates YOUR needs
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Step 3
One of our friendly team members will call or email you to confirm the details of your appointment.
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Step 4
We will deliver the car to you at the time and place YOU chose!
Then, the decision is yours! Keep it if you like it. Send it back if you don’t. Yes, it really is that easy.
Frequently Asked Questions
Will Hoover Toyota stay open?
We are still open for business. Please click here to check our current hours.
What precautionary measures are being taken?
We have implemented increased cleaning and safety measures in every aspect of our dealership.The specifics of those safety precautions have been laid out in detail above.
Can I still get my car serviced?
Yes, our service center is still open and our staff is fully equipped to safely complete any and all service requests. You can also schedule complimentary pickup and delivery for service within 20 miles of our dealership.*
Do you offer pick up and delivery service?
Yes, we offer complimentary pickup and delivery for sales and service as well as at-home test drives for those who live within 20 miles of our dealership.*
What if I have a question about if I need service?
Give us a call at 205-978-2600 with any service questions you may have.
Will you deliver the car to me?
Yes. We offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 20 miles of our dealership.*
Is there any way to purchase my vehicle without coming in?
Yes. You can fill out all of the required paperwork to purchase a vehicle from us online. Once the paperwork is done, we will deliver your car right to your door. We also offer complimentary at-home test drives* to those who want to give their future car a spin before making their final decision.
If I want to come in, is it possible to limit how long I’m there?
We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are being offered to aid in social distancing efforts and to limit the amount of people at our dealership throughout the day. If you are coming in for service, you can always make an appointment online to ensure we are ready to go right when you arrive.
Do you know any way I can lower or suspend my payment?
Should I still get my vehicle serviced?
Yes, regular maintenance is critical to the prolonged health of your vehicle. If your car requires service, please schedule an appointment with our service department at your earliest convenience. Our team has been trained to safely service your vehicle and return it to you in pristine condition. We are also offering complimentary pickup and delivery for service as well as sales.*
What if I want to test drive a vehicle before buying?
We are offering complimentary at-home test drives within 20 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.
Can I get a loaner vehicle for service?
We do not offer loaner vehicles for service, however, complimentary pickup and delivery for sales and service as well as at-home test drives* are available.
Where can I find dealership updates?
Dealership updates can be found on our Facebook page and the homepage of our website.
What do I do if my lease is due?
If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
I’ve received a letter that my lease is due, what should I do?
If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
How do I clean and disinfect my car?
Can I complete any and all paperwork online?
Yes. You can complete all of your necessary paperwork online.
Can I buy a car under a Coronavirus shelter-in-place order?
Yes, our showroom is still open. You can also purchase a car from us entirely online and request an at-home test drive.*
Do I need to make an appointment before coming in for service?
If possible, we ask that you make an appointment with our service department before coming to the dealership. If you live within 20 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all of your service needs.
Is my car getting fully detailed and cleaned post service?
While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.
Our dealership is designed to streamline your next purchase, lease, or service appointment. Whether you want to increase your production with a new truck or just hope to make your commute more comfortable, we can help you with any and all of your car-related needs.
If you have any questions, please contact us at 205-978-2600 or stop by our dealership at 2686 John Hawkins Pkwy, Hoover, AL 35244. We are Hoover Toyota, we work hard for our community everyday.
*Complimentary pickup/delivery and at home test drive only available within 20 miles of the dealership.
