What Hoover Toyota is Doing to Fight Stress During COVID-19

The last thing you want when car shopping is a stressful experience. When you’re stressed out, it’s not fun for anyone. COVID-19 has definitely put everyone on edge, but our teams at Hoover Toyota are trying everything they can to create a stress-free environment to shop in. To do that, we’re implemented a few steps to help protect everyone from our staff to customers, and keep the spread of COVID-19 as low as possible!

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

When walking around a car dealership, there are many surfaces you’re bound to come into contact with. And since COVID-19 likes to hangout on hard surfaces, we’ve instructed our cleaning staff to continuously clean and disinfect all high-touch surfaces throughout the dealership, including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

This second part is more on you. We’ve got the high-touch surfaces handled, but there are many items that you might touch during your visit. So we’ve added a bunch of hand sanitizing stations throughout our showroom and office areas. We highly recommend using them after handling items like keys, pens, clipboards, etc.

Preventative Steps Taken at the Dealership Stay Home Icon

Right now, it’s important to remain at home if you are feeling sick. The last thing we want is for those showing symptoms to be the cause of further spread. We’ve already mandated our staff to stay home if they are experiencing any COVID-19 related symptoms.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

We always want to provide a carefree and safe environment where you can shop for a new Toyota in peace. We don’t want anyone having to worry about contracting COVID-19 during their visit. Which is why these precautionary measures will remain in place until further notice.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery*

COVID-19 has us all pretty uncertain about how things will be tomorrow, next week, next month. So many have decided to just shop online to be safe. However, there are some features that tend to be exclusive to people who shop in-person and those shopping at home can miss out or even be turned away from buying altogether. If you’re reading this, there’s a good chance you’ve been there. But our teams at Hoover Toyota figured out a way to bring some of those features to everyone, regardless of the style of shopping you choose.

We’ve added a couple of convenience programs designed with you in mind. Keeping stress low while shopping is kind of our whole thing and these programs should help with that! First up we’ve got the new car delivery program. This one allows you to complete the entire buying process from your home and even have your brand new Toyota or used car delivered to your driveway.

Next we have the service pick-up program, which works if you already have a Toyota but need to get some work done on it. Just schedule a service visit with our expert technicians like you normally would, only this time you can let us know a time and place and we’ll come pick your car up for you! You can relax at home and go about your day, while we take care of bringing your car into our service center, do whatever it needs done, and drop it back off with you, washed and sanitized!

Both of these new programs are available to you at no extra cost. If you need more information or just have a few questions, hit us up and we’ll tell you what you need to know!

At Home Test Drive*

The one thing that many shoppers can’t do without is definitely the test drive. It’s very rare for someone to buy a brand new car, or a used car for that matter, without test driving it first. And when you’re shopping online, that feature is usually only possible if you come into the dealership. But not anymore!

The at-home test drive from Hoover Toyota makes it possible for you to test drive any car you find in our inventories without coming into the dealership and potentially putting your health at risk. Just let us know the time and location you’d like to request the test drive for, and we’ll call to confirm before bringing the car of your choice over to you!

While you have the car, you have the freedom to take it around wherever you want. When you’re done, just let us know if you want to move forward with it or not! If you didn’t like it, we’ll take it back and you can schedule another test drive if you want!

  • Step 1 Icon

    Step 1

    Pick a car you like from our online inventory

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    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs

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    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.

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    Step 4

    We will deliver the car to you at the time and place YOU chose!

The at-home test drive is available for any car and anyone as long as you’re within 20 miles of our John Hawkins Pkwy location in Hoover. So if you’re around Birmingham, Chelsea, Pelham, and other surrounding areas, you’re good to go! Have any questions? Give us a call or email and we’ll get you all the info you need!

Frequently Asked Questions

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    Will Hoover Toyota stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have implemented increased cleaning and safety measures in every aspect of our dealership.The specifics of those safety precautions have been laid out in detail above.

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    Can I still get my car serviced?

    Yes, our service center is still open and our staff is fully equipped to safely complete any and all service requests. You can also schedule complimentary pickup and delivery for service within 20 miles of our dealership.*

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    Do you offer pick up and delivery service?

    Yes, we offer complimentary pickup and delivery for sales and service as well as at-home test drives for those who live within 20 miles of our dealership.*

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    What if I have a question about if I need service?

    Give us a call at 205-978-2600 with any service questions you may have.

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    Will you deliver the car to me?

    Yes. We offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 20 miles of our dealership.*

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    Is there any way to purchase my vehicle without coming in?

    Yes. You can fill out all of the required paperwork to purchase a vehicle from us online. Once the paperwork is done, we will deliver your car right to your door. We also offer complimentary at-home test drives* to those who want to give their future car a spin before making their final decision.

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    If I want to come in, is it possible to limit how long I’m there?

    We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are being offered to aid in social distancing efforts and to limit the amount of people at our dealership throughout the day. If you are coming in for service, you can always make an appointment online to ensure we are ready to go right when you arrive.

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    Do you know any way I can lower or suspend my payment?

    You can find all of the latest financing options being offered by Toyota in the Toyota Credit COVID-19 Resource Center.

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    Should I still get my vehicle serviced?

    Yes, regular maintenance is critical to the prolonged health of your vehicle. If your car requires service, please schedule an appointment with our service department at your earliest convenience. Our team has been trained to safely service your vehicle and return it to you in pristine condition. We are also offering complimentary pickup and delivery for service as well as sales.*

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    What if I want to test drive a vehicle before buying?

    We are offering complimentary at-home test drives within 20 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.

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    Can I get a loaner vehicle for service?

    We do not offer loaner vehicles for service, however, complimentary pickup and delivery for sales and service as well as at-home test drives* are available.

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and the homepage of our website.

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    What do I do if my lease is due?

    If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. You can complete all of your necessary paperwork online.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. You can also purchase a car from us entirely online and request an at-home test drive.*

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    Do I need to make an appointment before coming in for service?

    If possible, we ask that you make an appointment with our service department before coming to the dealership. If you live within 20 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all of your service needs.

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

Our dealership is designed to streamline your next purchase, lease, or service appointment. Whether you want to increase your production with a new truck or just hope to make your commute more comfortable, we can help you with any and all of your car-related needs.

If you have any questions, please contact us at 205-978-2600 or stop by our dealership at 2686 John Hawkins Pkwy, Hoover, AL 35244. We are Hoover Toyota, we work hard for our community everyday.

*Complimentary pickup/delivery and at home test drive only available within 20 miles of the dealership.

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