I had my car serviced today and I was in and out in just under an hour.
Jonathan Dreyer is always great to work with. He is very professional and goes the extra mile to get me in and out. I plan to keep using Hoover Toyota.
My in-laws had an expensive job done on my wife's Highlander, but our clan failed to keep a record of all the specifics. Anyway, I ended up going in and inadvertantly asking for a repeat job to be done a few months later. In the process of doing the unnecessary repeat job, Matthew Contorno at Hoover Toyota realized what was going on.Matt had the job completed and persuaded the manager not to charge me. As a result, Hoover Toyota absorbed hundreds of dollars and hours of labor on my behalf. If Matt would've decided not to say anything at all, I may have never even realized that we wasted the money.I was deeply encouraged by Matt's honesty. I won't forget the moment when he patted me on the shoulder and said, "Merry Christmas." $500 means a whole lot to me as a 24-year-old husband/part-time pastor/full-time graduate school student.
I have not had good dealing with Hoover Toyota in the past. However this was an awesome experience. They were responsive and went over and beyond what they had to do. It took 2 weeks to get my car fixed, but they gave me a loaner. John was awesome also as my service manager.
I came on a Saturday morning for the first oil maintenance on my 2018 Camry XSE. I was really surprised to see how busy the service department was at 6:30 a.m., but this place runs like a top! I was in and out in half the time I expected to wait. Payton was very friendly and really made the experience a total breeze! I can’t say enough good things about this dealership and it’s service department!
Always professional and courteous when I need services to my car...wouldn't go any place else.
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