Only at 5 stars so it gets bumped!! Robert Angeles is a NIGHTMARE. I’m not sure why his face is covering an entire wall in the mail building, because he is horrible to deal with. My car has a piece on the dash that it messed up, causing me to not be able to read my speed clearly. He said there was a fix, however, now there is “no fix”. He supposedly compared it to other cars like mine on the lot - however, when I went to pick my car up... I asked to see the cars like mine. ...There were none on the lot. My question was “okay, so you sold every car like mine in two days”. I was told, “no, it’s cars we serviced”. So I asked to see that list - NO CARS LIKE MINE. Cars from the previous years and years after, but no car identical to mine... keep in mind there were cars newer and older than mine on the lot, but he couldn’t show me those because they “weren’t the same as mine”. He’s just given me the run around, didn’t return my calls for THREE DAYS, And there is apparently “no fix” for my car. Bright side, I spoke to someone else who seemed to be a little more helpful, unfortunately my car is still not fixed and they are claiming no fix. My question: if there’s no fix and I still owe 10k on this car, wouldn’t that be a recalled part? Considering it’s supposedly like this on other vehicles? Apparently not. So I’m being forced to continue paying for a car with a toyota defect and there’s no fix. Also, one of the other guys in there (y’all, skinny, blonde/brown hair), told me “your car has probably always been like this and you just noticed”. When I said “no sir, it’s always been fine and I noticed a sudden, drastic change” he replied with “you’re probably wrong, it’s probably always been like this”. I’m sorry - did you drive my car recently to know this? Plus what happened to customer service. Very bad experience with this entire service department with the exception of one guy, but ROBERT ANGELES is absolutely terrible - also, haven’t spoken to him on the phone yet!! His “manager” is the one who ended up calling me back!! Wtc!! See More
Just bought my second Toyota Tacoma from Hoover Toyota. I absolutely love this place and the wonderful people there. Such a fast and easy experience.
It wss a great experience there ar Hoover Toyota. Our salesman Galba Brandao was superb. I will recommend Hoover Toyota to anyone that I know is looking to purchase a car.
I have been using the service center for many years and have purchased a vehicle from this dealer. I could not be more satisfied with my experiences. Friendly staff and nice, clean facilities. Superb and honest service from Jonathan Dreyer as a Service Writer.
Hoover Toyota was very easy to work with and were very informative about the vehicle. During our process they contacted us to see if they could help in any way without being overwhelming.
Great place to come get your car serviced.
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