Sarah E, the sales consultant was the one bright spot in this buying experience. She did an excellent job having the vehicles ready to test drive when we arrived. The dealership is another story. It uses the guise of a non-refundable Doc fee of $999 to pad its profits. States that regulate Doc fees allow about $100. You do the math. Then when the sale was over, and we purchased a late model/low mileage vehicle, the sales manager tried to push us out the door with just one key fob. The dealership was too cheap to cut a replacement ahead of time. Their expectation was that we would come back the next day and pay hundreds of dollars to purchase the second key, which typically comes with the vehicle. Needless to say we got the second key, but had to wait while the cut and programmed one. Don’t believe the fluff they put on their web site “you can expect a car buying experience that is fast, transparent, and respectful.” Go in expecting to be taken advantage of and you may walk out with a reasonable deal.

I would have given a negative 10 if possible. My husband took my car over for preventive service for my transmission- a “flush”. The next day my transmission was slipping and moving sluggishly. A few days after, while driving in heavy traffic my car stalled while accelerating. It was extremely dangerous, and I prayed to get home safely. I told my husband this was unacceptable and he agreed. We needed to take this car back to Hoover Toyota. We called and took the car back. They kept it overnight and a snippy female called us and said that we needed a new transmission that would cost us about $10000. We had NO trouble with our transmission before going to Hoover. Just drove it to Atlanta and Charlotte 2 weeks prior with flawless driving. Because we are old, I’m imagining the service people there thought they could get extra money from us. We will not be driving this car that is 5 yrs old that I have about 22 months of payments left. I don’t feel safe. When we calm down, we may seek a decent, honest service person to help us, maybe even legally.I have had 3 other Avalons, one I had purchased from Hoover. I will die and come back from xxxx before I would recommend anyone spending money At Hoover Toyota service.

Best people and best service. They where knowledgeable about my car and what I need to do

Waiting time for simple service like oil change is 2+ hours. lat service scheduled took over 3 hours. They offer you maintenance that is not listed in the service manual as needed and overcharge on all. 16.5 K 3 years 4Runner got break fluid flash, engine coolant flash with Toyo guard platinum - full joke service program. Got 900+ dollars bill with oil and tire rotation not counted ( Toyo guard). Stay away from this dealer when maintain your car. Car care or Franklin I live in Hoover. 20 people at acceptance area, they do no tech work.

I visited this dealership with my granddaughter who was trying to purchase a vehicle. She is a Stylist with enough income and a trade in to handle car payments. The manager kept asking me to cosign. I had to tell him no twice. How can.young adults increase their credit score if dealers continue to deny them? Every dealership should have a Chance program to help those who have had unfortunate circumstances. Compassion for buyers is null and void. It has been replaced with rude, bias, opinionated people who don't even try to help anybody. No wonder your car lot is full! I remember a Manager at Nissan taking a chance on me when my credit wasn't that great. It's been 3 years. I have never missed a payment and my credit score is 809 because somebody cared!

I will never go back to Hoover Toyota. They have changed. In the past we have had all our Toyotas (several) serviced there. No more. We took my wife's 2007 Avalon in for oil change and tire rotation and they told us our power steering hoses were leaking and would be $900 to replace. Feed side and return side. Both sides leaking? Nothing on our garage floor? Yes, I was suspicious. We took it to a neighborhood shop and they told us it just needed clamps. The clamps get old and lose their strength.

Outrageous pricing!! Hit a pothole and needed one new tire on a car with 3000 miles. $400 for one tire!!! Management needs to reassess their pricing. I can get four new tires for close to that amount. Employees are very courteous but Iyou get sticker shock when you get the bill. If you charge fair prices any Toyota customer would much prefer to bring their car to the dealership rather than someone else. Next time I will look elsewhere.

The sale person was great, she work with me for hours, very good customer service. If you are looking for a car get with Rena Goodrich.

My truck left the service dept with more issue than it had when I dropped it off, they had it for 2 weeks and only put a starter on it and now it has all kinds of issues. The service writer complained about being on hold with the warranty company and trying to get approval. (THAT'S YOUR JOB!!) Even the warranty company suggested to take it to another dealership. I guess Hoover Toyota is only interested in doing $500 oil changes and tire rotations.

We have bought around eight vehicles from Hoover Toyota in the last few years. The most recent is a new Rave 4 in 2023, a used 2021 Corolla , a used 2021 Rave 4 in the last few months. We purchased a new 2021 Tacoma, and several Corolla’s in the last few years. We noticed the next day that the used 2021 Rave 4 had 3 worn out tires and 1 with better tread. A tire company told us the 3 tires were worn out, and having 1 with some tread , could be hard on the drive train. Hoover Toyota refused to compensate us $855..00 for the new tires.They said “the car was inspected to Toyota standards.” We will never buy cars from them again.we will also advise friends not to buy vehicles from Hoover Toyota. .

Greg Hill went above and beyond in finding me a perfect truck. Thanks to Mike (Manager) for stepping in to help sort out a problem. I really appreciate these two gentlemen for their honesty and loyalty. Those are traits that unfortunately are too scarce in the car buying business. I will be back for any other vehicle purchases and let everyone know to go to Hoover Toyota!

Not at all satisfied with this dealership. Took to get service done on my Toyota Corolla after waiting 2 hours for it to be done and getting my vehicle back I noticed that both of my personalized floor mats in my vehicle were gone!!!!! There’s absolutely no reason why anything in the vehicle should be touched and if it is necessary I should be informed and above all my things should be put back just the way I brought my vehicle in.

Please whatever you do, do not put a deposit down on a car or truck. I put down a $1,000 deposit which is high for a 16K used older car, because i was sure i was going to buy this vehicle. Well unfortunately i had a huge repair bill that came up on my home. it was Thousands of $$. I figured since this had happened they would give my deposit back seeing i could not afford to buy the car anymore. They would not... I called and left a voicemail and never heard back from that person. Now I am in even more financial despair. I would have liked to think the dealer would have helped me out, since they are here to serve the community and their customers. I feel like that would have been the right thing to do. Any way i think this speaks volumes to their core character. Please find another dealer.

We are so pleased with our experience at Hoover Toyota that for the very first time we are willing to leave a review on a company website. From the first day of working with Jeremy Rhodes we knew he was an exceptional sales representative. We worked with Jeremy for over 3 weeks and he gathered so much information to provide us to help us gather more information on the cars we were considering. Jeremy treated us with such respect, kindness and honesty. Jeremy went above and beyond to accommodate our busy schedules to help us test drive cars. Jeremy knows the vehicles and answered all of our questions with honesty. He is straightforward and extremely diligent. His followthrough is quick and thorough. He is extremely professional and a delight to be with during the car search process. The car was delivered to us in beautiful freshly cleaned condition. We highly recommend Hoover Toyota. The professionalism from the moment you walk in the door until you complete the delivery process is stellar!

I have bought three vehicles here and still drive my 2009 Tacoma. On Saturday, I brought it in for service, just as I have regularly done for fifteen years (275,000 miles). After waiting at my truck for five minutes, being totally ignored, I was approached by an employee (wearing no identification) who asked if I had an appointment. No appointment has been necessary for 15 years. I said I didn’t. After learning that I needed service the guy told me they maybe could get it done but it would be at least four to five hours. He delivered that message in a tone that left no doubt that he couldn’t care less. I am going to buy a new truck this spring but Hoover Toyota doesn’t want my business.